FAQ


The Basics

What is Basic Space?

Basic Space combines inspiration and intent into one marketplace that’s curated directly by the people who inspire the transaction. No sponsored content, no #ads. We represent creatives, designers, brands and individuals, allowing each to curate a personal flagship store that’s an authentic representation of their lifestyle. By bridging the gap between traditional consignment, online retail, and event-based shopping, we’re building the first-of-it's-kind shopping destination curated by the individual. Customers discover and shop a variety of specially curated merchandise and experiences directly from the curators themselves.

How can I become a seller?

At the moment, we’re an invite-only Seller platform, meaning Sellers are personally invited and verified by our in-house team. In some cases, we will allow our active Seller base to make Seller referrals.

I love shopping on Basic Space! How can I refer my friends to shop too?

Please review our Refer-A-Friend Program page for more details.

How do I receive Basic Space email updates?

To stay informed of our newest arrivals, trends, and exclusive promotions, make sure you enter your email address in the ‘Profile’ section of your account.

Will my personal details stay safe?

We keep your personal information private and confidential and won’t give it out unless we have your consent or are legally permitted to! For more info, please see our Privacy Policy.


Shopping Questions

How can I find items on the platform?

If you’re looking for a specific item on the platform, you can search for it from any page on the website, or from the catalogue page on the app. You can also browse by seller or themed collection.

Do I need an account to shop on the app?

You can browse as a guest, however to complete a purchase you will need to complete account information such as providing your email address, phone number, shipping, and payment details.

I only want to shop a specific seller. How can I do this?

Within the app, navigate to the catalogue tab, select ‘Sellers’ at the top left and then select the preferred seller to see their items. On the website, click 'Sellers' from the top bar and select the preferred seller.

Can I cancel or make changes to my order after I place it?

We do our best to ship your orders out as quickly as possible, however if you need to make a change to an existing order, we ask that you contact us within 2 hours of placing your order. Changes to existing orders are not guaranteed.

Are prices negotiable?

We do our best to ensure that our items are priced competitively with that of other market offers, however, if you have another price in mind, feel free to reach out to us with an offer!


Experiences

What is a Basic Space Experience?

Basic Space Experiences are a series of socially-minded cultural activities or events designed and led by the platform’s top sellers. Experiences range from 1:1 workshops, small classes, panels or discussions, and exclusive events, parties, and openings. Audience size ranges between 1-50 people across various interests and skill levels and can last between 1 - 4 hours.  Basic Space Experiences are way for the public to personally engage with Basic Space, further cultivating its trusted ecosystem where modern consumers connect with industry influencers.

How do I book an experience?

Basic Space Experiences are available for purchase across Basic Spaces platforms - iOS app, and web. Experiences can be found on sellers’ profile pages, as well as the within their collections. Experience availability is set by the individual host.

The experience that I want to book is sold out! Do you have a waiting list?

If you’re interested in an experience that is sold out, email us at experiences@basic.space and we’ll reach out if a spot opens up.  Keep up to date with new experiences by following Basic Space on Instagram and subscribing to Basic Space newsletters here adding your email address to your profile in-app.

I booked an experience but need to cancel it. How do I go about canceling a previously booked experience?

You can cancel a Experience anytime before your Experience date, but make sure to review our cancellation policy beforehand. To cancel your experience, email experiences@basic.space at least 72 hours prior to your experience to request a cancellation. Cancellation requests less than 72 hours prior to an experience cannot be canceled.


Item Questions

Are your items authentic?

Absolutely. In addition to working with only trusted sellers, our in-house luxury authenticators review every item that comes into our warehouse and double-checks materials, logos, tags, quality, and hardware before adding any products to our platform.

What if I receive an item that isn’t authentic?

At Basic Space, we take the authenticity of our items very seriously. In the event that you receive an item that you do not think is authentic, please notify us immediately, send us any images to support your claim, and please keep original box and packaging materials in case a return is required.

How do you price your items?

We aim to price all of our items competitively for new, used, and vintage pieces and all items are marked down from available retail pricing information.


Payment

What payment methods do you accept?

At the moment, we accept Visa, Amex, MasterCard, Discover, Diners Club, and Apple Pay.


Shipping

Where do you ship to?

Currently, we ship to most locations globally with the exception of Antarctica, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, North Korea, Netherlands Antilles, Pitcairn, Somalia, Svalbard & Jan Mayen Islands, Syria, Western Sahara, and Yugoslavia/Kosovo.

Do you charge a shipping fee?

Standard Shipping is free for domestic orders above $50. For Standard Domestic Shipping for orders below $50, shipping is $10. For Expedited Shipping for domestic orders, shipping is $25. For all international orders, shipping will be calculated at checkout.

I just placed my order! How long until I receive it and how can I track delivery?

Once an order is placed, processing times can take up to 2 business days. Once your order has been shipped you will receive a shipping notification email with your tracking information. You can also track your order directly on the Basic Space app in the ‘Orders’ section. Domestic orders can take 5-7 business days to deliver. International orders can take up to 10 business days due to customs clearance.

What shipping courier(s) do you use?

USPS is used for all US domestic orders. International orders will be delivered by your local courier.

How can I change my shipping address?

You are able to update your default shipping address from within your profile on app and web. When checking out, users have the ability to option to amend their address if desired.

How will my order be packaged?

All orders are carefully packaged in our branded protective packaging material! Additional branded tags, dust bags and other hardware may be included if provided by the seller.

Will I need to pay taxes or duties?

US Customers - If your state isn’t exempt from taxation, your purchase may be subject to sales or use tax. For more information, please contact your local tax authority.

International Customers - Basic Space isn’t able to ship to the following locations: Antarctica, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, North Korea, Netherlands Antilles, Pitcairn, Somalia, Svalbard & Jan Mayen Islands, Syria, Western Sahara, and Yugoslavia/Kosovo. All other shipping destinations are Delivery Duties Paid meaning that all applicable taxes and duties are included in the checkout purchase price when your order is placed.


Returns and Refunds

Do you accept returns for a refund?

Please see our Refund Policy for more information.