FAQ

What is Basic Space?

Basic Space combines inspiration and intent into one marketplace that’s curated directly by the people who inspire the transaction. No sponsored content, no #ads. We represent creatives, designers, brands and individuals, allowing each to curate a personal flagship store that’s an authentic representation of their lifestyle. By bridging the gap between traditional consignment, online retail, and event-based shopping, we’re building the first-of-it’s-kind shopping destination curated by the individual. Customers discover and shop a variety of specially curated merchandise and experiences directly from the curators themselves.

How can I become a seller?

At the moment, we’re an invite-only Seller platform, meaning Sellers are personally invited and verified by our in-house team. In some cases, we will allow our active Seller base to make Seller referrals. To apply to become a seller, send us an email at sellers@basic.space to start the process.

How do I receive Basic Space email updates?

To stay informed of our newest arrivals, trends, and exclusive promotions, make sure you enter your email address in the ‘Profile’ section of your account.

Will my personal details stay safe?

We keep your personal information private and confidential and won’t give it out unless we have your consent or are legally permitted to! For more info, please see our Privacy Policy.

How can I find items on the platform?

If you’re looking for a specific item on the platform, you can search for it from any page on the website, or from the catalogue page on the app. You can also browse by seller or themed collection.

Do I need an account to shop on the app?

You can browse as a guest, however to complete a purchase you will need to complete account information such as providing your email address, phone number, shipping, and payment details.

I only want to shop a specific seller. How can I do this?

Within the app, navigate to the catalogue tab, select ‘Sellers’ at the top left and then select the preferred seller to see their items. On the website, click 'Sellers' from the top bar and select the preferred seller.

Can I cancel or make changes to my order after I place it?

We do our best to ship your orders out as quickly as possible, however if you need to make a change to an existing order, we ask that you contact us within 2 hours of placing your order. Changes to existing orders are not guaranteed.

How does Basic.Cash work?

Basic.Cash is accrued and can be redeemed at checkout. You may receive a temporary hold on your card with the full price, however the total amount charged will add up to the amount displayed when you placed your order.

What is a Basic Space Experience?

Experiences are socially-minded activities or events designed and hosted by the platform’s top sellers. Due to the current circumstances preventing in-person gatherings, experiences have evolved into a unique digital format that allow members to interact with our artists, curators, and influencers in an entirely new way. Experiences give members a behind-the-scenes look at a seller’s artistic process while simultaneously allowing them to browse exclusive products from a specific collection.

How do I book an experience?

To preview and reserve an experience, simply browse the experiences page on our desktop website or our iOS app. Current digital experiences are free to reserve, while in-person experiences may require purchase and offer limited availability. To ensure that you are first in line to add an experience to your calendar, sign up for our newsletter to receive updates on upcoming experiences.

The experience that I want to book is sold out! Do you have a waiting list?

Although digital experiences have unlimited availability, in-person experiences may sell out before you are able to make a reservation. If you’re interested in an experience that is sold out, email us at experiences@basic.space and we’ll reach out if a spot opens up. Keep up to date with new experiences by following @Basic.Space on Instagram and subscribing to our newsletter mailing list.

I booked an in-person experience but need to cancel my reservation. How do I go about canceling a previously booked experience?

You can cancel your reservation for an in-person experience anytime before the date of the event, but make sure to review our cancellation policy beforehand. To cancel your experience, email experiences@basic.space at least 72 hours prior to your experience to request a cancellation. Cancellation requests less than 72 hours prior to an experience cannot be accepted.

Are your items authentic?

Absolutely. In addition to working with only trusted sellers, our in-house luxury authenticators review every item that comes into our warehouse and double-checks materials, logos, tags, quality, and hardware before adding any products to our platform.

What if I receive an item that isn’t authentic?

At Basic Space, we take the authenticity of our items very seriously. In the event that you receive an item that you do not think is authentic, please notify us immediately, send us any images to support your claim, and please keep original box and packaging materials in case a return is required.

How do you price your items?

We aim to price all of our items competitively for new, used, and vintage pieces and all items are marked down from available retail pricing information.

What payment methods do you accept?

At the moment, we accept Visa, Amex, MasterCard, Discover, Diners Club, and Apple Pay.

Do you accept returns for a refund?

Please see our Refund Policy for more information.

Where do you ship to?

Currently, we ship to most locations globally with the exception of Antarctica, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, North Korea, Netherlands Antilles, Pitcairn, Somalia, Svalbard & Jan Mayen Islands, Syria, Western Sahara, and Yugoslavia/Kosovo.

Do you charge a shipping fee?

Standard Shipping is free for most domestic orders above $150. For Standard Domestic Shipping for orders below $150, shipping is $8. Some exceptions do apply.

I just placed my order! How long until I receive it and how can I track delivery?

Once an order is placed, processing times can take up to 2 business days. Once your order has been shipped you will receive a shipping notification email with your tracking information. You can also track your order directly on the Basic Space app in the ‘Orders’ section. Domestic orders can take 5-7 business days to deliver. International orders can take up to 10 business days due to customs clearance.

What shipping courier(s) do you use?

USPS is used for all US domestic orders. International orders will be delivered by your local courier.

How can I change my shipping address?

You are able to update your default shipping address from within your profile on app and web. When checking out, users have the ability to option to amend their address if desired.

How will my order be packaged?

All orders are carefully packaged in our branded protective packaging material! Additional branded tags, dust bags and other hardware may be included if provided by the seller.

Will I need to pay taxes or duties?

US Customers - If your state isn’t exempt from taxation, your purchase may be subject to sales or use tax. For more information, please contact your local tax authority.
International Customers - Basic Space isn’t able to ship to the following locations: Antarctica, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, North Korea, Netherlands Antilles, Pitcairn, Somalia, Svalbard & Jan Mayen Islands, Syria, Western Sahara, and Yugoslavia/Kosovo. Unless otherwise noted on a specific item or product, all other shipping destinations are Delivery Duties Paid meaning that all applicable taxes and duties are included in the checkout purchase price when your order is placed.