Refund Policy


Thanks for shopping at Basic Space!


Returns 

All items are final sale, however if you are not entirely satisfied with your purchase, please email us at support@basic.space within 5 days of receiving your item. 

Returns for a refund are not guaranteed and issued upon approval. 

If the Basic Space Support Team approves a return for a refund, you are responsible for paying for the shipping costs. Shipping costs are non-refundable. 


Eligibility

If our Support Team agrees to a return, your item must meet the following eligibility criteria:

  • Unused and in the same condition that you received it in.
  • Original tags must still be attached (if provided). 
  • Your item must be in the original packaging. 
  • Your item should be returned with the original invoice.  

Items not meeting the above criteria are subject to refusal of refund, partial refund, or a refund for Basic Space credit.

Items categorized as swimwear or lingerie are not eligible for Returns or Refunds.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. We will immediately notify you on the status of your refund after inspecting the item. Refunds typically 3-5 business days, however the amount of time that it will take for the funds to reflect on your account will depend on your financial institution.